Shipping policy

We strive to process all orders within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. During high volume periods or due to other postal problems those processing times may increase. You will receive another notification when your order has shipped. 

We do our best to ensure that our customers receive their orders on time. Please keep in mind however that the delivery times listed at checkout are estimates and may change, especially during periods of high volume or due to other problems that cause delays such as natural disasters.

Domestic Shipping Rates and Estimates

Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to most countries around the globe! To find out if your country is supported, simply enter in your address during the checkout process and any available shipping options will pop up.

Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Creative Conquest LLC and Shane Plays are not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you are having trouble with your tracking information or your order, please contact us at support@creativeconquest.org with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

At this time, only USPS is able to deliver to P.O. boxes in the United States. If you would like to have your order delivered to a P.O. box, please select one of the shipping options offered by USPS.

Refunds, returns, and exchanges

Please view our full Return/Exchange Policy here or view our FAQ here.

For domestic orders we accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount including the shipping costs for the return.

We do not currently offer returns for international orders.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@creativeconquest.org with your order number and a photo of the item’s condition. We are happy to replace damaged/incorrect/defective items to make things right.

If you have any further questions, please don't hesitate to contact us at support@creativeconquest.org.